Q2) What percentage of leads do you follow up with within 24 hours?
Less than 25% - We struggle to follow up
25-50% - We follow up when we can
50-75% - We have a system but it's manual
75%+ - We have automated follow-up
Q3) What's your current no-show rate for appointments?
40%+ - Major problem, losing lots of revenue
25-40% - Significant issue
15-25% - It happens occasionally
Less than 15% - We send reminders consistently
Q5) How often do you ask for reviews after successful treatments?
Never - We don't have a process
Rarely - Only when we remember
Sometimes - Manual requests
Always - Automated review requests
Q6) How would you rate your current website and online presence?
Weak - Outdated or no website, minimal social media
Moderate - Basic website, occasional social posts
Good - Professional site, active social presence
Excellent - Optimized for bookings, strong online brand
Q7) Do you track lifetime value of your clients?
No - We don't track client value
Manually - We estimate but don't have exact data
Yes - We have a system that tracks this automatically
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